Are You Guilty Of A Cultural Faux Pas?

Today our world is getting smaller. As the US population becomes more diverse communication with people from other cultures become more important.  I understand that sudden immersion in a different culture can trigger a whole series of complex emotional reactions known as “culture shock”.

Culture is a strong part of peoples’ lives. It influences their views, values, hopes and dreams. Having respect for culture differences and learning basic differences and characteristics of other cultures can help avoid miscommunication.

I strive, when working with internationals, to understand their culture and avoid faux pas that could be offensive.

Avoid Language Barriers by…

Talking Slowly

Avoid Slang

Minimize Hand Gestures

Know the Cultural Rule for Eye Contact…

Many cultures avoid direct eye contact as a means of showing respect to the other person.

Know the Cultural Rule For The Smile…

Around the world, a smile can communicate many things. In some cultures, a smile, will communicate the emotions of sad, happy, angry, or confused.  In other cultures a smile shows disagreement, anger, confusion, and frustration.

“No”, Does Not Always Mean No…

Many cultures have difficulty saying, “No” to a request, and some internationals may say, ”yes” when the answer is really “no”.

Call Them By Their Real Name…

We us first names, but many other cultures do it differently. Do not assign them a nickname, learn to pronounce their name correctly.

Time…

I always take the time to explain my expectations in regard to time and punctuality.

Lastly, it is my job to help these visitors to relax, to understand, and to have the easiest buying experience possible. There is an added benefit for me; I learn new things, new ways of thinking, and move a little more out of my box. Do you have any other suggestions or observations to share about your experiences?